If you'd like to refund your product, please download our Return Form here. Print out the Return Form, and send it to us.
TERMS & CONDITIONS
If you would prefer an exchange, you can email us to exchange or you can ask for a credit note, which is valid for 3 months.
If you would prefer a refund, you will need to send the item(s) back to us. Please write on the return form the reason why you are returning the item(s).
We do require the parcel to be sent by recorded delivery, as there is an electronic track & trace available.
We do not provide free returns for unsuitable items. Items that have been washed and become faulty after the purchase are not refundable.
Please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt.
For the returned faulty items we will refund you the full cost including delivery charges, please send your postage receipt with item(s) back to us.
Once we have received the parcel your return will be processed. Please be advised all refunds can take up to 14 working days to process. After we have processed your refund, you should expect to receive your refund within 28 working days.
A confirmation e-mail will be sent once your return has been refunded.
For the returned faulty items we will refund you the full cost including delivery charges, please send your postage receipt with item(s) back to us. Retain the proof of posting until you receive a refund.
If you have any further queries, please do not hesitate to contact us.
We will consider the overall condition of the product returned prior to making a refund. The original swing ticket and any relevant product packaging should be presented as well as the item being in a re-saleable condition.
Once we have received the parcel your return will be processed.
Please note as per our terms and conditions of sale - only regular priced items may be returned.